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Returns in France (Return cost free)
You have 14 days upon receipt of your order, date as postmark or signature of the delivery note, to return us the products not worn and labeled, in their original packaging. We offer you the costs of return to mainland France.
1.Download the return slip
Go to your MY ACCOUNT area to indicate the products concerned, then download and print your return slip. Do not forget to indicate the reason for the return on the attached document (quality defect, size problem, etc.).
Once your articles are announced in the MY ACCOUNT/RETURNS area, the request cannot be modified.
If you have trouble downloading your return slip, use Chrome or Firefox to download your return slip. In case of persistent problem, write to us at email@example.com, we will find a solution as soon as possible.
1 - Advertise
For a simplified return and a faster refund, you can register your return request on our site, in my MY ACCOUNT / MY RETURNS area.
2 - Following the steps
Select the return mode here. You can return your package with the same shipping method as your order. You will find the return label in your package.
3 - Send
Stick the shipping label on your package and drop it as soon as possible in the relay point or post office of your choice.
Returns outside France (return costs at your expense)
Regardless of the country in which you have placed your order, you have 14 days upon receipt of your order, date as postmark or signature of the delivery note, to return us the products not worn and labelled, in their original packaging.
The return shipping costs are at your expense.
After delivery of your parcel to the Post Office or to the carrier, it usually reaches us between 5 to 10 working days. To avoid problems, keep preciously your parcel tracking number.
Once your package has been received, our logistics team will process your return in a few days - product quality control, label verification...
An email will be sent to inform you of the refund of your order.
Please note that any product that turns out to be worn, washed or whose labels have been cut, will be returned to you and the refund refused.
We do not make standard exchanges. For a new size, another model or another colour, simply return your order within 14 days and place order again on the e-shop.
If your order concerns a limited-edition article or exclusive web article, we cannot guarantee stocks availability. Also, we advise you to place an order without waiting for the refund of your initial order.
If you order the same model in a new size, the shipping costs for this new purchase are refunded on simple request to firstname.lastname@example.org; we will be mobilized in order to process in priority the refund of your initial order.